We are delighted you are purchasing our software! But before you get started, there are a few important things to know. Getting a license key for MPTools or MPLite is a manual process and can take up to 24 hours (typically sooner though). Take a moment to ensure that simpledictation.com is part of your Safe Sender list in your email program and that our emails aren't in your Spam or Trash folders. In order to keep them affordable, we do not provide phone support at this time. We are happy to answer your questions via email and hope you enjoy the programs. Happy Typing!